After working as a pharmacy technician for six years, Jatia Hall wanted to pursue a new opportunity. She learned about BankWork$ at Philadelphia OIC and was extremely interested upon learning that all graduates get interviews with companies hiring immediately. With no prior experience in banking, she knew pursuing an entirely different career would be challenging, but applied for the program and has never looked back.
“At that point in my career, my only background was in medical customer service,” said Jatia. “I knew that good customer service skills could transfer into the financial services industry, but I didn’t know anything about banking itself. I also knew that finding a new pharmaceutical role would be easier, but I wanted to try something different and exciting.”
Jatia attended Shantelle Faison’s BanKWork$ class at Philadelphia OIC. “Shantelle taught me how to be as professional as possible in the workplace. I would have never thought about standing up to shake hands if she hadn’t shown me. She also taught me to dress for the position I want, not where I currently am. I still use her teachings daily, and I’m grateful to have her as part of my support system,” Jatia said.
After graduating from BankWork$ in May 2019, Jatia interviewed with multiple financial institutions at the hiring fair that immediately follows any BankWork$ or CareerWork$ Medical graduation ceremony. “On graduation day, I loved how you’re able to connect with recruiters from all types of places,” said Jatia. Shortly after graduating, she enthusiastically accepted an offer for a teller role at TD Bank.
After two years at TD Bank, in 2021 Jatia was promoted to her current role of Customer Experience Coordinator, thanks to her consistently excellent customer feedback. She provides customer services, including opening accounts, teller operations, building bank relationships, and mentoring new tellers. She feels appreciated on her team. “I can help things run smoothly on busy days,” said Jatia. “I love helping people, and when customers appreciate my service, it warms my heart. It’s the most rewarding feeling.”
Jatia is enjoying her career at TD Bank and making a difference in her community. As she looks ahead, she wants to go into either a Finacial Advisor or Financial Service Representative role.
“When I was in BankWork$, I had such a great introduction to this industry. Shantelle continues to be a resource and friend, and everyone at Philadelphia OIC wanted me to succeed. My advice for anyone considering BankWork$ is to never limit yourself and stay vigilant. I knew nothing about banking before applying, and now I oversee tellers every day. If you have the drive to succeed, you have all the opportunities you could need.”