Employer Partner Spotlight: Harborstone Credit Union: “We want our branches to reflect our communities.”

Posted on by hasoptimization

Our national and local employer partners have always been instrumental in the development of the BankWork$ program and actively support its expansion. They fund and participate in BankWork$ trainings and ensure that participants receive current, relevant, and industry-leading information.

Every day and coast-to-coast, we work with financial services partners to expand our reach.

Harborstone Credit Union is one of them. Based in Tacoma, Washington, Harborstone is a member-owned, not-for-profit financial organization with 14 branches across the Puget Sound region.

Since 2012, Harborstone has been a strong BankWork$ employer and partner working with our local training partners, Career Path Services, Inc. and YWCA Seattle | King | Snohomish. For Harborstone, being a partner has meant not just supporting the program’s operations, but “being an active participant with individual cohorts,” says Connor Lewis, Harborstone’s VP Talent Management and Development. Harborstone brings in leaders and high performers from across the organization to do mock interviews with BankWork$ students. Immediately following the interview, they provide each student feedback on ways to improve and strengths to highlight in future interviews. And they have a Human Resources representative at every graduation.

Since 2018, Harborstone has hired 10 BankWork$ graduates in King and Pierce Counties.

Harborstone recruits aggressively from the BankWork$ program for two key reasons, says Lewis: The organization’s need for knowledgeable team members, and its focus on advancing equity.

BankWork$ students have “a skill set and knowledge set that is immediately applicable to what we do.” Hiring recent BankWork$ graduates allows Harborstone to “recruit talent with baseline knowledge that we can build upon. We pride ourselves on having the most knowledgeable team members.”

At the same time, its shared value of equity also drives its support of BankWork$.

BankWork$ graduates are a “diverse group of people that enriches the experience within our credit union and helps us connect with the communities we serve. We want our branches to reflect our communities,” says Lewis. “We want to make sure that through our lens of financial empowerment, we can level the playing field.”

Through its partnership with BankWork$, Harborstone can “work with and build relationships with people we may not otherwise get to work with.”

Lewis encourages all financial services partners to find ways to actively partner with the cohorts.

“Look where you can add value, and where you can help and serve,” like sharing best practices and real-life application of what students learn in their eight-week program.

And once you do hire a BankWork$ student, find ways to stay in touch with them and check in regularly to develop an ongoing coaching process to support their journey in their new career.

“Their skills and experiences make us stronger, and we want them to succeed.”

“I absolutely love my new career”: Graduate Jennette Wooley on How BankWork$ Opened Doors to Opportunity

Posted on by CareerWork$

To tell my story, I have to start with where I was 12 years ago. I was a person who was lost and just starting my recovery process from addiction. I was given a second chance at Goodwill. I took that opportunity, starting as a Sales Associate and worked hard to become a Store Manager of an Outlet Store. My story with the BankWork$ program starts when I made the decision to leave my 11-year career at Goodwill, not because I disliked my job, but because I loved my job. I knew I had to go to grow to become a better me. 

In January 2020, I was in a Goodwill manager’s meeting and  learned about the BankWork$ program. I felt this ping inside of me and wondered if this program was for me. A few weeks later, I interviewed a candidate for a Sales Associate position at Goodwill. The candidate brought her daughter to translate and through the conversation, I found out her daughter was a BankWork$ graduate. I was excited to learn more. She told me about the job fair at the end of the program and how BankWork$ continues support far beyond graduation from the program. That night, I researched about the program. I learned that a banking career would allow me to do what I love; working with people and, even better, a college degree wasn’t a requirement to launch a career in banking. BankWork$ is a program that helps people find careers,not just another job.  

Then, March 2020 became a time of uncertainty in the world. Through this uncertainty, I was afraid but most of all I was given courage to continue with my dream to change my life and my career.  

I started in the BankWork$ program in July 2020. Because of COVID-19, our class looked different than all the prior sessions; the class size was smaller, and we had to wear masks and socially distance. Those eight weeks of class work and homework prepared me for a career. I learned the fundamentals of banking such as regulations, managing a cash drawer in a banking environment, and bank products and services.  

When I would feel my most vulnerable and scared, the BankWork$ team would step in to support me, provide guidance and assure me that I had what it would take to find placement in the job I was meant to have. I remember the day I applied for a position with Academy Bank.  When I was given the opportunity to talk with the hiring manager, we had a 30 minute interview. y the end of the conversation, I had an offer with an organization I felt valued me and offered endless opportunities.  When I received my offer letter I was shocked, scared, and excited all at the same time. I called my instructor and remember leaving her a message of excitement and happiness. I was crying and remember thinking “They believe in me; I believe in me!”

I started my banking career in October 2020 as a part time teller. I absolutely love my new career; all the learning, getting to know people, the laughs and the feelings of pride. Every time I walk away from my computer at work, I hear my BankWork$ instructors in my head telling me to get a routine and demonstrating the motion of pulling on two cash drawers and locking the computer! I see this vision daily. It’s true that BankWork$ won’t abandon you. They have been here every step of the way.

Since starting with Academy Bank, I have already moved from part time to a full time Universal Banker position with a raise in pay.  I mentioned earlier that I had researched the BankWork$ program before applying.  What I didn’t find through my research was that this program would change me as a person. That I’d have more love in my heart and have a better perspective on what life is about. ThatI would have to dig deep into my heart and believe in myself and become vulnerable to the process that has formed me today.  Because of BankWork$, I’m truly a better person.  

Measuring Our Impact: An Analysis of Our Seattle-Based BankWork$ Program

Posted on by hasoptimization

Creating Career Connections

CareerWork$® connects young adults from low-income communities to employers in banking and healthcare to create access to lasting careers that help participants, communities, and employers succeed.

Working with local partners around the nation, we offer free, eight-week career training programs, BankWork$® and CareerWork$ Medical®.

We are proud of our work in 13 markets to help place over 3,500 graduates in new careers with strong growth potential. But as we’ve continued to grow our programs and expand our impact, we wanted to better understand–and measure–our outcomes, with an initial focus on our BankWork$ program in Seattle, with their long tenure and record of success. What does participation in our BankWork$ program mean for our graduates, their future income, and their career pathways? What benefits does it provide the communities we serve? And how can a better understanding of graduates help employers better serve their communities?

Engaging National Experts to Independently Analyze the Outcomes of Our Seattle-Based Bankwork$ Program

Since the creation of BankWork$ in 2006, our training partners have provided a host of data on student demographics, graduation and placement rates, and retention with our employer partners. But to better understand our impact, CareerWork$ was eager to leverage our training partners’ data along with outside economic data and to validate our results with a third party. To do that, we engaged with nationally recognized social impact experts Kinetic West to conduct an independent analysis of the outcomes of our BankWork$ program.

In April 2020, Kinetic West conducted its analysis using BankWork$ participant data from the YWCA Seattle for program years 2014 and 2015, as well as wage growth and employment rate data from Washington State Employment Security Department’s unemployment insurance database. This allowed us to examine a training partner graduating significant numbers of students and placing them in roles with employer partners, and to closely track their post-graduation progress, including wages and employment rates.

Impact on Graduates

That analysis showed a clear and meaningful impact on the lives and futures of BankWork$ graduates, including both for graduates who were placed in jobs with employer partners and those who pursued other career opportunities after graduation.

Findings of the analysis include:

  • Graduates’ income more than doubles in the first three years: Graduates see an average wage increase of 134 percent in the first three years after graduation when compared to wages earned in the year prior to joining the program.
  • Graduates become self-sufficient faster after our eight-week program: After participating in our eight-week class, a program graduate is estimated to exceed the self-sufficiency threshold for a single adult in King County within three years, compared to 27 years for a non-participant.
  • Expected lifetime earnings soar: Estimated annual lifetime earnings are $1 million higher for our graduates versus non-participants.
  • Graduates’ employment rate skyrockets: By their third year since completing our program, employment rate gains are 39 percentage points higher for graduates compared to non-completers.

Social Impact for the Communities We Serve

We also set out to understand the social benefits of our program and the impact that new career connections have. We found:

  • BankWork$ graduates pay more in taxes: Our Bankwork$ graduates pay an estimated 70 percent more in local, state, and federal taxes than non-participants.
  • States spend less on social services: Washington state will spend $40,458 less in social services per graduate than a non-participant.

Better Understanding Who We Serve and The Talent Our Programs Provide Employers

A key question we sought to better understand was who we serve. The data showed that:

  • 52 percent of participants are bi-lingual or multi-lingual. This improves access to banking services for people who speak languages other than English.
  • 82 percent of BankWork$ graduates are people of color: Our graduates reflect the communities where they live and work.

This was further evidence that our industry partners can benefit by engaging with, hiring, and retaining outstanding candidates who come from the communities they serve—helping to strengthen their local relationships and fulfill their organizational goals.

Expanding Our Impact and Helping Communities Recover Stronger

While this analysis is focused on outcomes for our Seattle-area BankWork$ graduates, we’re confident that ongoing analysis of both BankWork$ and CareerWork$ Medical as we grow across the country will yield equally powerful insights and impacts.

We are committed to ongoing analysis of our programs and their impact, and we believe our work is more important than ever as we see the inequitable impact of the ongoing recession caused by the coronavirus crisis.

Working together, we need to do more to prepare for the coming recovery. That’s why we are inviting foundations, advocates, employers, and policymakers to support our impactful programs, and help us offer these life-changing opportunities to more people in communities where young adults lack the access to career-building opportunities, and where employers have positions to fill. When we do, our communities will recover stronger.